Unified Community Management
With adhook, comments out of your social media posts or ads are continuously collected in a central inbox. You will be informed as soon as a new comment has been created. In the inbox, you can view, organize and respond to comments from the following platforms:
Assign comments to the right place
New comments on social media ads can be assigned directly to the person responsible for the ad. This way, community management tasks can be outsourced directly to the relevant departments, offices or retailers. They see the assigned comments in their inbox and can react to them accordingly.
Review & Publish Comment Replies
A reply to a comment can be reviewed by a member of your social media team via an individual approval process before the reply is published in the social media channel. The permissions for viewing, replying and approving comments are based on the permission system in adhook and can be flexibly configured according to your company's needs.
